Back to Learn
⚙️ Admin Guide · 20 min read
Haven Admin Portal
Complete reference for estate administrators — managing residents, billing, communication, gate access, and reporting.
Managing residents
- 1Go to Residents → Directory to view all active residents and their units.
- 2To add a new resident: Residents → Invite → select the unit → enter name and email → Send Invite.
- 3Residents who haven't accepted their invite appear under Residents → Pending Invites.
- 4To deactivate a resident (e.g., they've moved out): open their profile and tap Deactivate. Their unit is freed up for a new resident.
- 5You can edit unit assignments, contact details, and roles from each resident's profile.
Creating and managing billing cycles
- 1Navigate to Billing → Plans → New Plan.
- 2Set the plan name (e.g., 'Jan 2025 Service Charge'), amount per unit, due date, and currency.
- 3Select which units the plan applies to (all units, or specific units).
- 4Save as Draft to review before activating, or Activate immediately.
- 5Once active, each affected unit gets a bill notification on their app.
- 6Track payment status per unit under Billing → Collections.
Publishing announcements
- 1Go to Communication → Announcements → New Announcement.
- 2Write a title and body. You can use basic formatting (bold, line breaks).
- 3Attach images or PDF documents if needed.
- 4Choose audience: All Residents, or filter by block/floor/unit.
- 5Tap Publish — residents receive a push notification immediately.
- 6Published announcements appear in the resident app's Announcements feed.
Handling service requests
- 1Navigate to Operations → Service Requests.
- 2New requests from residents appear with status Open.
- 3Open a request to see the full description, photos, and priority level.
- 4Assign it to a service provider or internal team member by tapping Assign.
- 5Update the status as work progresses: Open → In Progress → Resolved.
- 6The resident receives a notification at each status change.
Managing guards and gate
- 1Go to Users → Guards to see all guard accounts.
- 2To add a guard: tap New Guard → enter name, phone, and email. Set which gate they're assigned to.
- 3Each guard gets login credentials for the Haven scanner app.
- 4View live gate activity under Gate → Activity Feed — real-time check-ins and check-outs.
- 5Export gate activity logs as CSV or PDF from Gate → Reports.
Generating reports
- 1Go to Reports → choose report type: Gate Activity, Billing Summary, Occupancy, or Incident Log.
- 2Set the date range and filters.
- 3Preview the report in-app or tap Download PDF to save.
- 4Reports include charts, tables, and summaries suitable for board meetings.
Estate settings
- 1Go to Settings → Estate Profile to update name, address, logo, and contact details.
- 2Under Settings → Units, manage your unit list — add, rename, or merge units.
- 3Under Settings → Integrations, connect your Paystack account for billing.
- 4Under Settings → Roles, define which actions each role (Chairman, PM, Guard, Resident) can perform.