Everything you need
to master Haven
Written guides, video tutorials, searchable FAQ, and role-specific walkthroughs — reduce your support tickets to zero.
Step-by-step guides
Getting Started
From subscription approval to your first visitor pass. Set up your estate in under 4 hours.
Read guideResident Guide
How to generate visitor passes, pay dues, raise service requests, and use the Haven mobile app.
Read guideGuard Guide
Scanning visitor QR codes, handling walk-ins, using offline mode, and responding to emergency alerts.
Read guideAdmin Guide
Managing residents, billing cycles, announcements, reports, service requests, and estate settings.
Read guideVideo tutorials
All videos →Platform Overview (3 min)
A quick walkthrough of the full Haven platform from gate to dashboard.
Generating a Visitor Pass (2 min)
Step-by-step: how a resident creates and shares a QR visitor pass.
Admin: Setting Up Billing (4 min)
Create billing cycles, assign amounts per unit, and activate Paystack.
Frequently asked questions
Does the guard scanner work without internet?
Yes. The scanner app caches all active passes locally with a 30-metre GPS accuracy buffer and works fully offline. Scans are queued and synced the moment connectivity returns.
What happens if we miss our subscription renewal?
You enter a Grace Period with full access intact. After that you move into a Restricted state where core security (visitor passes, gate logs, and emergency alerts) stays fully operational. Suspension only happens after 90+ days unpaid, and all data is always retained.
Can a guard chat with a resident directly from the app?
Yes. Guards can open a real-time chat with the resident who issued a pass directly from the pass detail screen. No phone call needed. The resident is notified instantly and can reply from their Haven app.
What is the real-time visitor manifest?
A live list of all passes expected at the gate today (name, time window, unit, and pass type) visible to guards in the scanner app. It lets guards verify visitors proactively, even before the QR code is scanned.
Can our subscription renew automatically?
Yes. If a saved payment card is on file, Haven attempts an automatic charge 48 hours before expiry. A configurable renewal reminder window (default 30 days) shows the renewal CTA in-app well in advance.
Can't find what you're looking for?
Email support →