Data Rights & Account Deletion

You can permanently delete your Crovix Haven account and its associated resident profile at any time.

In the app

1. Open the Crovix Haven app and go to Profile.
2. Scroll to the bottom and select Delete Account.
3. Type DELETE to confirm.

From this website

1. Email privacy.haven@crovix.tech from the email address associated with your Haven account, or include the phone number on file, with the subject "Account Deletion Request".
2. We may ask you to verify ownership of the account before proceeding.
3. Crovix will process the request and confirm by email once your account has been deleted.

What happens to your data

Deleting your account is permanent and cannot be undone. Here is what happens to each category of data:

• Account & profile information: deleted.
• Authentication credentials: deleted.
• Personal profile information (name, photo, contact details): deleted, subject to applicable retention obligations described below.
• Visitor/access records: deleted or anonymised where permitted by law and estate security requirements.
• Financial/transaction records: may be retained where legally required — for example, Nigerian financial regulations require us to retain billing and payment records for a defined period regardless of account deletion.
• Security/audit records: may be retained for a defined period where necessary for fraud prevention, dispute resolution, or estate security investigations.

We do not claim that all data is instantly and unconditionally erased — see Data Retention in our Privacy Policy for the specific retention periods that apply.

If you belong to an estate

Crovix Haven is a multi-tenant platform: estate administrators are the data controller for resident, visitor, and access records collected in the course of managing their estate, and Crovix processes that data on the estate's behalf. Deleting your personal Haven account removes your login, credentials, and personal profile — but the underlying estate-level records (e.g. the authoritative resident roster, gate access history, and billing ledger the estate relies on) may require your estate administrator to initiate or approve deletion, and certain records may still need to be retained by the estate for legal, financial, or security reasons even after your account is deleted.

You can request deletion of specific categories of personal information without deleting your entire account — for example:

• Your profile photo
• Optional personal information (e.g. an alternate phone number)
• Certain communications you've sent through the platform
• Other eligible personal data not required for your account to keep functioning

To request this, email privacy.haven@crovix.tech with the subject "Data Deletion Request", specifying which data you'd like removed. We will respond within 30 days.

Some records cannot be immediately deleted where retention is required for:

• Financial or legal obligations (e.g. billing history)
• Security and fraud prevention
• Estate access/audit records
• Dispute resolution

This page also covers the rest of your data rights under our Privacy Policy. Email privacy.haven@crovix.tech to:

• Access: request a copy of the data we hold about you.
• Correct: ask us to fix inaccurate or incomplete data.
• Port: receive your data in a commonly used machine-readable format.
• Object: object to processing based on our legitimate interests.

For estate-controlled records — the authoritative resident, access, and financial data an estate administrator manages on their residents' behalf — these requests may need to be routed through your estate administrator, and certain records may be retained where legitimate, legal, or security reasons apply.

• Privacy enquiries: privacy.haven@crovix.tech
• Customer support: support.haven@crovix.tech
• We aim to confirm receipt of your request within a few business days and to complete it within 30 days.